NEC Announces Availability Of Global Navigator 5.0 Monitoring Solution For Call Centers
NEC America, Inc. (NEC), a provider of innovative communications products, solutions and services, announced the availability of Global Navigator 5.0, a complete monitoring solution for tracking call activity and agent performance across single or multiple contact center operations. This application delivers enterprise-wide call center management, added control on a single or multi-site network level and helps customers to leverage existing investments as they migrate to newer solutions.
Read the full thing at http://www.tmcnet.com/usubmit/2003/Oct/1020896.htm
Of special note was this paragraph:
"The new solution has been ported from SCO UNIX to the Linux operating system, offering more flexibility, lower-cost and a simpler installation. "